Relationships are important: staff/student and all/LMS
Engaged staff: interested in student learing, scholarly in approach to learning and teaching, wiling to be learners, engage with students
More coordinators posted to forums under Moodle compared to Blackboard ;-) [My own experience is that Moodle easier to use, Blackboard has some irritating bugs with forums]
We assume staff are trained in how to use communication tools - but they are not!!
Effort tracker for LMS use, how much effort is put in.